ajo88 FAQ

If a deposit or withdrawal does not complete, check your account dashboard for the transaction status. Deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet) typically settle within minutes to a few hours, depending on your payment provider. If a deposit shows as pending after several hours, contact our support team with your transaction ID and payment method. We investigate with your payment provider and either confirm the deposit or issue a refund to your original payment method. For withdrawals, settlement times depend on your bank or e-wallet; we process your request immediately, but your bank may take one to three business days to credit your account. If a withdrawal fails, we credit your ajo88 balance and you can request a new withdrawal using a different payment method.

We at ajo88 do not charge fees on deposits or withdrawals. However, your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank) may charge fees depending on your account type and transaction size. Check with your payment provider for their fee schedule. When you request a withdrawal, we show you the exact amount that will be credited to your account after any provider fees. You approve the withdrawal amount before we process it. If your payment provider charges a fee, it is deducted from your withdrawal; we do not add additional charges on our side.

Before you place your first bet or play your first game on ajo88, read our Terms of Use and Legal NoticeThe Terms of Use cover account eligibility, deposit and withdrawal procedures, dispute resolution, and prohibited conduct. The Legal Notice explains that our services are available only where local law permits and that you are responsible for verifying legality in your jurisdiction. For specific game rules—such as how football betting odds are calculated, how live-dealer table games work, or how slot payouts are determined—see the rules section within each game category on our platform. We also recommend reviewing our Privacy Policy to understand how we collect and use your data.

We at ajo88 offer welcome bonuses and promotional offers to new and existing users. Bonus terms vary by promotion and are displayed clearly when you are eligible. Typical terms include a minimum deposit amount, a bonus percentage or fixed amount, and a playthrough requirement (the number of times you must wager the bonus before you can withdraw it). Bonuses are credited to your account after your deposit is verified and may be subject to game restrictions (for example, some bonuses apply only to football betting or live-dealer tables, not slots). Read the full terms of each promotion before claiming it. If you have questions about a specific bonus, contact our support team. Bonuses are subject to our Terms of Use and may be forfeited if you violate account rules.

If you cannot log in to your ajo88 account, or if you notice suspicious activity (unauthorized transactions, unfamiliar bets, or balance changes you did not make), contact our support team immediately. Provide your username, email, and a description of the issue. If you have forgotten your password, use the password-recovery link on the login page to reset it via email. If you suspect unauthorized access, we freeze your account pending investigation and review your transaction history. Do not share your password, email recovery code, or payment method details with anyone. If you receive a suspicious email claiming to be from ajo88, do not click links or provide information—forward it to our support team instead. We take account security seriously and investigate all reports of unauthorized access.

We at ajo88 maintain support availability during business hours in our primary operational timezone. Standard queries (account questions, payment inquiries, game rules) receive a response within five to ten business hours. Urgent matters (account access issues, suspected fraud, transaction disputes) are escalated and receive priority review within two to four business hours. Contact our support team through the channels listed on our platform. During holidays such as Idul Fitri and Idul Adha, response times may be longer; we notify users of holiday schedules in advance. For non-urgent questions, you may also find answers in this FAQ or in our Terms of Use and Legal Notice.